Search Tips |
1. What if I can't find a product?
There are three possible reasons:
The word you are using to search with is either misspelled or not in the name of the item. Try using a different word that still describes the product.
Our Web site might be experiencing technical difficulties. Try searching for a different product. If it can´t find this product, then please contact us to report the problem.
We may not carry the product at this time. If this is the case, please contact us and tell us what you are looking for. We will try to locate the product and get it for you.
2. Do you have autographed cards?
We do have some autographed cards instock; however, we don't list those cards in our database. Please contact us directly if you need any autographed cards.
3. Do you have misprint or miscuts cards?
We do have some misprint or miscuts cards in stock. Usually we grant it when we open packs. All of the misprint and miscuts cards are Mint Condition. Please contact us if you are interested in purchasing misprint or miscuts cards.
4. Can I place a back order for items you don't have in stock?
We do not accept back orders on items not in stock. This is because the rapid change in prices on some cards means we can't guarantee any prices will remain the same. However, we do accept pre-orders for new sets.
5. Are the Yu-Gi-Oh Cards 1st Edition or Unlimited Edition?
Most of the Yu-Gi-Oh Cards in our database are unlimited Edition, only a small portion of cards are 1st Edition and they will be mixed with the unlimited Edition cards.
6. How many cards do you have?
We aim to have 98% or above of the inventory to be available. We will pay high prices and keep buying until we hit this goal. The cards under the 'Magic the Gathering' category for Extend or Standard Tournaments should always contain more than 98% card varity available.
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Pricing |
7. What is your default currency of trade?
It is in U.S. dollars unless by special request.
8. What if the price on your site does not match the price in an ad?
If the ad is still current and our site does not reflect the advertised price, please contact us and we will correct the error. It is also possible that the advertised price was listed in error, but this is extremely rare.
9. Why are your prices different from the price guide magazines?
The price guide magazines are a guide, not an actual price list. They are formed by taking the average value of card prices sent in by different people around the world. Our prices are set by our cost to purchase the cards, the demand for the cards compared to the supply, the labor costs to obtain, sort and grade the cards, and the actual rarity of the cards.
10. Do you match competitor's pricing?
We do not automatically match competitor's pricing, but we do often beat competitor's pricing. Please e-mail support@hobby4sure.com listing the name of the item, the name of the competitor, the competitor's price and the quantity you want a competitive quote on.
11. Do you wholesale cards?
Yes, we do wholesale products. We are not only selling to players but also to dealers and card stores. If you wish to buy a larger quantity of items, we are sometimes able to offer a better price. E-mail support@hobby4sure.com with a list of the products and the total that you want to purchase, and we will see if we can do any special discounts.
12. Why do you pay so high in the Trade in Value?
Because we are still not the no.1 trading card store and we want to keep growing. We keep expanding our stock and seek an aggressive growth in terms of sales. The most important things for us are to build up our brand and provide the best customer service we can. Our team work hard everyday and hopefully we will have a break even in our book next year.
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Ordering and Received Orders |
13. How do I order through the site?
Using the various search boxes on the site, search for the names of the products you are looking for. If you are not sure of the exact name, you can list all the items in a category and page through until you see the item(s) you want to order. If the item is in stock, click the "Add to Cart" button to add the item to your Shopping Cart. You will see a check mark once the item is added. Repeat the process if you want to buy more than one unit. When you are finished shopping, go to your shopping cart in the right hand side. Click the "Check Out" button and complete the checkout process. NOTE: If, at any time, you are unsure of what to do, feel free to call our company during our support hours and one of our employees will be happy to guide you through this process.
14. What kind of payments do you take?
We accept all major credit cards, wire transfers (if over $1,000), money orders and Paypal. Money orders must be drawn from a US bank in US $. We do not accept personal check(s) for any purchases. Also, due to there is a fixed $5 charge for us to process Canada Post Office Money Order (the pink one). We no longer accept Canada Money Order if the payment is below $100, unless you are willing to pay an extra $5 to cover it.
15. How do I pay by wire transfer?
If paying by wire transfer, you can send the money to us at:
Chong Hing Bank Limited,
Head Office, Hong Kong,
Chong Hing Bank Centre,
24 Des Voeux Road,Central,
Hong Kong.
SWIFT # LCHBHKHH
CHIPS #CH010882
Account #249-80-010453-0
Please note we do not accept wire transfers under $1,000.
After you have confirmed the wire transfer, please fax the wire transfer to
Hong Kong (852) 3520 4208, along with a copy of your order.
16. When will my credit card be charged?
Your credit card is charged at the time you place your order on the website. We will ship either that day or the next business day after your card is charged, unless your order included a preorder item. If any items are missing, we will issue you a refund usually within 24 hours, or sometimes in 2-3 days if we are experiencing a high number of orders.
17. What is the status of my package?
We will e-mail you once the order is being shipped. Please note orders shipped outside the United States by post office do not have tracking numbers, as those are not provided by the post office system unless you are shipped by Fedex or UPS. Please go to Order History under My Account and you can see the status for all of your orders.
18. Who is responsible for customs duties or other charges to me after my order has been shipped?
The payment you make for your order covers shipping charges from the carrier and the cost of the merchandise itself. We do not charge you for any additional customs duties or other charges assessed by government agencies.
You are entirely responsible to investigate and determine what charges you will be assessed, and to pay those charges. If you refuse a shipment because you can't afford the government charges, we will refund your payment LESS shipping charges, handling fee and RETURN shipping charges. If the return shipping charges are more than the value of the merchandise, we may have to charge you an additional fee to cover those charges.
19. What if I want to return an order?
We allow returns on all products purchased on our website, to be returned within 30 days, except as follows: any factory sealed product (including factory sealed booster boxes, packs, factory sealed games etc.) can not be returned if opened and all Magic the Gathering product must be returned within 7 days. Unless we have made a mistake with your order, you are responsible for return shipping, and the cost of the original shipping to you. If we did make a mistake we will reimburse you for the shipping, or issue you a call tag whenever possible. In order to return, click here and print out a copy of our return form, then follow the instructions. Refunds are usually issued within 3-7 business days.
20. What do I do if there is something wrong with my order?
We make mistakes on less than 1 in 200 orders. If your order does contain a mistake, such as the wrong card or a missing card, please contact us and we will fix it for you fast.
21. Do you accept COD, EuroCheques or cash for payments?
We do not accept COD or EuroCheques. We will return EuroCheques if we receive them. We do not recommend that you pay in cash. However, if you have no choice, we suggest you send the US $ wrapped in foil paper and send it as certified or insured mail. NOTE: We do not take responsibility for lost cash payments.
22. What do I do if merchandise I receive is damaged?
If the box appears damaged on the outside, please do not open the container. Contact us and we will arrange to have the shipping company pick up the box, and ship you a replacement. If you do not notice any damage until after the box is opened, contact us to arrange a replacement order.
23. How do I place a pre-order?
Some items in our inventory contain "pre-order" in their description. These are items that have not yet been received from the manufacturer. If you place an order for these items, you will not be shipped, but your account will be charged. We will ship the order when all items are in stock.
24. I had my order shipped by USPS (post office). How long should I wait without receiving it before requesting a claim?
Within the USA, USPS shipments take 3-21 days for delivery. For Non-USA shipments, it takes 7-40 days for delivery, even if you have picked Airmail or Global Priority as options. We have found that many items packages are held up due to a backlog at the government customs department. We do not file a claim for a missing package sent by USPS unless it has been 22 days for a USA or 41 days for a non-USA shipment.
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About Cards |
28. What is the condition of the cards you sell?
All of our cards are in Near Mint(NM) condition.
29. How do you grade the cards customers sell to you?
Each card is carefully evaluated by a person with over three years of experience in grading collectible cards. Played cards show wear, but are still in good condition and are not excessively worn. They have no damage or distinctive marks that would make them illegal in tournament play.
30. What do the different grades mean?
| Mint (M) |
A perfect card that has never been played. |
| Near Mint (NM) |
A card that has minor scratches and/or slight whitening on up to two edges. |
| Slightly Played (SPl) |
A played card with whitening on the edges. |
| Played (Pl) |
A played card, with lots of edge marks and whitening on the back. |
| Poor (PR) |
A card with a distinguishing mark that shows on the back, such as a bent corner. |
31. What is the difference between Alpha and Beta cards?
Alpha cards have a more rounded border than all other magic cards made since then, including Beta cards. If you put an Alpha card in a stack of other magic cards, the Alpha card is easy to detect due to its corner. There are 295 different Alpha cards.
32. What are Collector's Edition Cards and are they tournament legal?
Collector's Edition or International Collector's Edition cards are official Magic the Gathering cards which were printed as a complete set by Wizards Of The Coast. They do not compete in value with regular cards. These cards have square corners, gold border and the "collector's edition" written at the back. These cards, when used with sleeves, are allowed in some tournaments , check with the tournament coordinator.
33. What is the difference between misprints and miscuts?
Miscuts are cards that were cut incorrectly at the factory, and thus have part of the card cut off at the wrong place on the picture. Such cards have little collectible value. Misprints are cards which were printed incorrectly, such as having the wrong card face put on the back of a different set, or the front picture having no color. Some misprints include some Fallen Empire cards printed with Wyvern backs, and Magic cards printed with no color in the front picture. Misprints often have a high collectible value.
34. What are PSA Cards?
These are cards professionally graded by the Professional Sports Authenticator service in California. They are graded by a numeric process 1-10, 10 being perfect mint and 9 being mint. They are considered to be worth more to those collecting PSA graded cards. Hobby4Sure doesn't not guarantee the grading of any PSA graded cards sold by us, as they were graded by another company.
35. Why do you have so many card conditions for certain cards?
Certain high value, very collectible cards (like an Unlimited Black Lotus or Alpha Demonic Hordes) are worth considerably more in better conditions. We have instituted a larger group of card conditions to make sure each customer knows exactly what they are buying, and can be confident that if they purchase a Mint card, they will be pleased with the condition. This also offers flexibility for a player who wants to use a card in their deck and does not care as much for condition.
36. Do Beta Starters sometimes contain Alpha rares?
When WOTC switched production from Alpha to Beta, they had some Alpha rares left over. These rares were mixed into the Beta print run when collating some of the Beta Starters. It is thus possible you will find the rare in a Beta Starter to be an Alpha, not a Beta.
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Security |
37. Do you share your mailing list?
Our company has never sold, traded, shared or rented our mailing list. We consider our mailing list of customers a very important and private resource for our company, and we do not believe in sharing this list with others.
38. Are you really secure?
Our website is 100% secure. No credit card number or personal information has ever been stolen from our Web Site. We are so certain of our security that we will offer you the following guarantee:
Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50 in fraudulent charges to your credit card. If your bank does hold you liable for any of this $50, Hobby4Sure will cover the entire liability for you, up to the full $50. Hobby4Sure will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Hobby4Sure using our secure server. You must also notify your credit card provider in accordance with its reporting rules and procedures if someone fraudulently uses your credit card.
39. Do you sell counterfeit or fake cards?
Fake cards are indeed a problem in the hobby because so many cards have a high value. Fake cards are made by color photocopying cards, taking Collector Edition cards and gluing the fronts onto the backs of regular cards, by actual printing cards in a printing press, and many other methods. Since original cards are made using a patented printing process created by Carta Mundi, it is impossible to actually make an undetectable fake. We have an expert on staff who checks all our valuable cards to detect fakes. Over the years we have been shown hundreds of fake cards. When we encounter a fake, depending on the circumstances, we either give it back to the person and tell them that it is a fake, or we ship the fake card to Wizards Of The Coast, to be handled by their counterfeit department. If you have cards that you concerned about, we would be happy to evaluate the authenticity of the cards at any show that we are attending. You can contact us on the Contact Us page to find out if we are attending a show that you are also interested in attending.
40. Do you guarantee the rare cards inside of sealed packs and boxes?
We will guarantee that boxes and packs sold by us have not been tampered with. We cannot guarantee however that every pack contains a rare card. The contents of unopened packs are sold as is and are covered by the Manufacturer's warranty. If you open a box or pack and you find missing or mis-printed cards, you must request replacement from the Manufacturer. |
Our Company |
41. Do you sponsor players?
Yes, we sponsor players, tournaments or anything that helps the Magic the Gathering community. Please contact us with more information. |
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